ISP Ground contractor. 44 lines inactive. Six months of non-usage. This is how the situation had been discovered, the lines were eliminated and a wireless program was established that truly matches how this company operates"
I’d been trying to cancel those lines myself for a while and kept getting nowhere with the call center. DeviceSolutions just took care of it — and now I have a direct number to my rep Devin, no questions asked.
After the audit and cleanup, FNS Transport’s monthly wireless charge reflected only the lines in use. Both coverage and quality of support improved. The generic carrier support line is replaced by the specialist account manager. Before, margin had been quietly slipping away for at least six months, and the $1,364 in monthly savings was a direct return on that.
Wireless lines do not cancel themselves. When drivers leave and devices are returned, the lines to which they were connected often remain open and continue to bill. For a fleet business, this is a structural problem that grows gradually — a few dollars per line, month after month, until someone checks.
At FNS Transport, six months had passed without anyone discovering that 44 lines had no recorded use. Over the course of the year, the total cost was expected to be around $16,000. Alex had already realized something was wrong and spent time attempting to cancel the unused lines himself. The carrier's customer service approach left him with no recourse.
After the audit was completed and the useless lines were deleted, FNS Transport's monthly bill showed only what was really in use.
Alex's condition is comparable with studies, which suggests that between 12 and 22% of business mobile lines are inactive or related to employes who have left. This figure is frequently higher in fleet operations with high driver turnover.
No obligation for ISP contractors with 10 or more active lines.
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