Ghost assets, audit gaps and ex-employees with your laptops – that's the cost of running IT using spreadsheets and manual follow-ups. There is a better way.
DeviceSolutions weaves Firstbase's lifecycle platform with managed hardware, MDM, and flexible financing. A single discussion replaces five vendor connections.
You notice the signs. Every IT team managing distributed employees faces the same four walls.
Devices are still on the books - but no one knows where they are. Your MDM count does not match the asset registry. Finance questions why you're ordering new gear when you should have 40 laptops in stock.
You ship a return kit. The employee ignores it. Six weeks later, you're contacting them via email. Half of the time, the device never returns. Each lost laptop is a write-off—and an open audit finding.
The hardware was ordered too late or Customs is holding it up. The new employe sits without a device for two weeks. That isn't a shipping issue. It is a process issue that occurs every cycle.
The auditor wants to know, "Who had this laptop last March?" You open the spreadsheet. You open email threads. You make a call to HR. Two days later, you've received a partial answer. An immutable audit trail should be automatic and not a fire drill.
Firstbase manages the logistics of deploying, tracking, and recovering each device.
DeviceSolutions covers the hardware layer, which includes procuring correct devices at volume pricing, managing MDM, and structuring financing to keep your CapEx clean.
Firstbase manages the software platform and logistical network in 150+ countries. Every device, employee, and stage is visible in a single dashboard.
We sit on Firstbase to handle to cover the rest: the correct hardware at the right price, skilled MDM administration, and budget-friendly financing.
Every step is handled. No manual tickets. No FedEx runs. No spreadsheet updates.
HRIS event fires up. Device orders are placed automatically based on role and location.
Preimaged, SSO-linked, MDM-enrolled. Delivery: 2-5 Days. Anywhere!
Every device is tracked in real time, including its serial number, owner, location, and health.
Employe exit activates return kit. Carrier picks it up from their door. No chasing required.
Data destruction (NIST 800-88). Certificate of Destruction provided. Audit trail complete.
Device retrieval rate — compared to the industry standard of 50-70%
Source: Firstbase internal data, 200K+ returned assets
Cresta went from 160 to 300 workers in a year while cutting IT hours.
Source: Cresta case study
IT worker supporting 2,500 employees across over 48+ countries
Source: New Relic case study
New Hire Satisfaction Score with 2 Person IT Team
Source: Earnest case study
New Relic was using five different providers for procurement, warehousing, refresh and device disposal. There was constant coordination. Costs were random. At every integration point there were security holes.
After transitioning to a single lifecycle platform, New Relic expanded to 2,500 employes worldwide without hiring a single IT professional.
"We went from managing five vendors across multiple continents to having one partner handle everything — procurement, warehousing, refresh, and ITAD. It's the only reason one person can support a company our size."
— Akanksha C., Lead Enterprise System Engineering, New RelicCresta was growing rapidly, hiring more than twenty people each week. Their three-person IT crew spent hours each day packaging up laptops, driving to FedEx, and chasing returns from employes in multiple locations.
After implementing the whole lifecycle stack, they grew headcount in less than a year and reclaimed over 270 IT hours for strategic purposes.
"Tasks like recovering a machine, shipping it, receiving it, testing it, and performing QA used to add up significantly. Firstbase streamlines all of this — which has been invaluable for our team."
— Jared Allenbrand, Head of IT, Cresta
FirstBase is a robust platform. DeviceSolutions makes it work harder for you by incorporating the hardware layer, managed services, and financial framework that one platform alone cannot offer.
We source from all the main manufacturers in bulk. For large deployments or fleet refreshes, you can achieve better unit pricing.
MacBooks, Windows laptops, rugged devices – all at volume rates
We take care of the whole setup of Mobile Device Management for you. Our team takes care of device rules, app deployments, security settings, and remote wipes, not yours.
Support for kiosk mode, geofencing, drift tracking, and tiered SLAs built in
Pay off hardware cost over 24-36 months. Maintain a clean CapEx and predictable refresh cycle. We combine the terms. Your Finance OKs. Devices are shipped.
Things don't always work in all places. Before the device even ships, we know which specs, carriers, and configurations will work best for your team. No returns. No re-orders.
Hardware compatibility across carriers and regions is ensured right away
SOC 2, ISO 27001, and HIPAA audits all bring the same question: Can you prove a full chain of custody for each device? A spreadsheet can't accomplish that. This stack can.
Every device transfer, wipe, and disposal creates a timestamped, immutable record. No manual logging. No reconstruction. Just the report.
No. Firstbase serves Jamf, Intune, Kandji, and other MDM platforms you're already using. Our managed MDM service is a supplementary option, not a replacement. If you are satisfied with your current MDM, we will work alongside it. If you want to consolidate, we can help as well.
Yes. Firstbase can handle both Firstbase-supplied devices and your current fleet as a single inventory. We add MDM management, financing assessment, and hardware procurement to new orders. You don't have to migrate or restart.
Firstbase manages platform and logistics. DeviceSolutions adds a hardware layer. We source devices at volume pricing, manage MDM as a service, and propose financing so that your expenditure does not exceed CapEx in one go. Rather than handling everything independently, you get a single account team for hardware, MDM, financing, and lifecycle platform.
97 of 100 pieces of equipment sent to a remote employee are returned. The industry average – with manual email follow-ups and prepaid shipping labels – is closer to 50-70%. Automation is the gap: Pre-paid kits shipping before the last day, carrier coordination door-to-door, and a reminder cadence that doesn't require an IT person to chase anyone. Firstbase has this number on 200,000+ returned devices.
We provide a variety of solutions, including direct purchase, hybrid, and Hardware-as-a-Service (HaaS) with time periods ranging from 24 to 36 months. What suits your budget and how finance classifies the spend are both up to you. If you would like to discuss your alternatives during an IT Lifecycle Review session, please contact us.
Firstbase links to your HRIS in about 30 minutes, and is live in about two weeks. MDM integration is on the same timeline. We take care of the tech setup, so you don't need developer resources. First devices can ship within the first week following a deal.
Schedule a 20-minute IT Lifecycle review. We will map your present setup, identify gaps, and guide you over what a fully managed stack looks like for your team size and geography.