How Docebo bridges global HR and IT with DeviceSolutions
Serving 3,900+ enterprise customers worldwide, Docebo needed to replace manual spreadsheets and fragmented regional processes with a single automated platform — without adding headcount.
3,900+
Global customers served by Docebo
5+
Regions unified under one platform
0
Manual onboarding tickets required
100%
Automated HR-to-IT device workflows
The challenge
As Docebo expanded across the US, Canada, UK, EU, and Australia, HR and IT collaboration broke down. Device procurement fell to local office managers — not all of whom had the time or expertise. New hires sometimes waited weeks for equipment, while offboarded devices piled up unaccounted for. Manual spreadsheets left the team with no reliable view of their global fleet, creating security gaps and audit risk at every turn.
"It was different in every region. When global companies grow, the size of each office varies. It was becoming burdensome for us and our partners inside of the business."
— Shane Stephens, IT Service Team Lead, Docebo
The solution: three challenges, one platform
Automated workforce transitions
Firstbase integrated with Docebo's HCM and Okta, so adding a new hire automatically triggers device selection emails — no manual tickets, no HR back-and-forth, and no office manager required.
Zero-touch provisioning
New hire laptops arrive fully encrypted with Okta SSO enabled. Offboarded devices are collected, wiped, and securely disposed of by Firstbase — eliminating security gaps that previously went untracked.
In-region device management
Docebo's Australia office no longer relies on ad-hoc purchases or IT fly-ins. Firstbase manages procurement and retrieval in every region, giving the team real-time inventory visibility for the first time.
Automated termination alerts
When HR updates the HCM system, IT is automatically notified of upcoming departures. Equipment recovery kicks off without delay — regardless of whether an office manager or HR rep is available.
"Before, everything was on a spreadsheet with somewhat accuracy. We didn't really have the ability to understand our fleet. Now that we have everything through Firstbase, we understand our inventory."
Shane Stephens — IT Service Team Lead, Docebo
Key outcomes
Manual onboarding tickets eliminated — HCM updates now trigger fully automated device workflows
Office managers removed from the IT equation across all global regions
Real-time fleet visibility enabled proactive budgeting and refresh planning
Security incidents mitigated — all devices now arrive encrypted and depart fully wiped
Tech stack
Firstbase
Okta
HCM integration
Firstbase Integration Hub
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