Zebra TC27 and TC78 - locked, enrolled, and shipped to your station. We manage the devices. You run the routes.
An affordable Samsung appears to be good deal until you realize you'll need to replace it every 18 months. Consumer devices fail 3.5 times more in the field, and every dead phone mid-route is measured on your Scorecard.
Consider replacements, setup time, ghost lines, and routes that failed. When you add everything up, business devices are less expensive.
| What you actually pay for | Samsung Galaxy A-series | Zebra TC27 / TC78 Fully Managed — DeviceSolutions.ai |
|---|---|---|
| Device lifespan (delivery use) | 12–18 months | 36+ months |
| Replacement at DA turnover | $150–$200 | Managed from reserve stock |
| Drop rating | ~1.5–2 ft | 10 ft (TC78) / 6 ft (TC27) |
| Setup time/per device | 30–60 min, manual | Zero — staged before shipping |
| Device management (MDM) | DIY or skipped | Included — Esper, work-only mode |
| Coverage for hardware service | 1-yr warranty, defects only | OneCare – Accidental Damage Included |
| Carrier line management | Manual, bill-by-bill | Monthly audit — ghost lines killed |
| Help when something breaks | You (or carrier hold queue) | One call — next-day swap |
The sticker price of a device isn't the issue. It's the cost of an unmanaged device exceeding 100% annual DA turnover, including replacements, setup hours, ghost lines, and routes that don't run.
Every device deployed has protection by Zebra OneCare on the hardware side and locked down by Esper MDM on the software side.
Every Zebra we deploy includes OneCare support. If a device fails (a broken screen, a bad drop, a spill) Zebra sends a pre-configured replacement to your station the following business day. No out-of-pocket repairs. No carrier warranty process. Your DA stays on the road.
Esper is installed by default on all devices. It locks devices to work apps, ships them pre-enrolled so new DAs can pick up and go, and wipes them as soon as a driver quits. A leaving driver cannot factory reset the device and keep it.
Zebra hardware. OneCare service. Esper MDM. Wireless plans tailored to actual usage. Monthly bill audit — ghost lines eliminated. Not five vendors, just one.
OneCare covers accidental damage such as drops, cracked screens, spills, and general wear and tear. When a device fails, we initiate a next-business-day advance replacement: a pre-configured, "like-new" device is delivered to your station before you even return the broken one. Standard manufacturer warranties only cover defects and expire after one year. OneCare goes above and beyond during the duration of the contract.
Esper is the MDM platform that controls all devices. It restricts devices to the apps your DAs require: Amazon Delivery App, Mentor, and Chime, while blocking everything else. Devices come pre-enrolled, so a new DA simply turns on and operates. When a driver quits, we remotely wipe and lock the device. And because Esper leverages factory-reset protection, a driver cannot wipe the device and keep it; it re-enrolls automatically.
The TC27 is an excellent choice for most DSP operations because it is 5G-capable, durable, and the most popular device we deploy. The TC78 is designed for harsher environments, with a drop rating of 10 feet compared to 6 feet for the TC27, a 600-nit display that can be read in bright sunlight, and a 10-year Zebra service lifecycle. If your DAs work in challenging environments or your fleet is subjected to a lot of physical wear, the TC78 is a worthwhile investment.
Flag the departure, and we use Esper to remotely wipe and relock the device. The carrier line is deactivated. The device is returned to your reserve pool, eliminating the need for a re-setup for the next hiring. Esper's factory-reset protection prevents the driver from wiping the device and keeping it.
Yes. We maintain carrier partnerships with all major carriers. If you're under contract, we can evaluate your existing lines and right-size plans without performing a switch. Most of the savings come from matching plan size to actual DA usage.
No minimum. We work with businesses ranging from 20-DA operations to multi-station fleets with over 100 drivers. Pricing scales with fleet size, so smaller organizations receive the same managed service without a large-fleet contract.
The majority of first-time orders, pre-staged and enrolled, ship within 3-5 business days. Orders of 50 or more devices for new fleets typically take 7-10 business days. Reserve restocking for active accounts is faster. If you have a specific launch date in mind, please let us know right away, and we will work to meet it.
Under Zebra OneCare, we organize a next-business-day advance replacement that's' pre-configured for your fleet, ensuring your DA doesn't miss a shift. The damaged equipment is returned under warranty. No out-of-pocket repair costs, no carrier queues, and no Scorecard hits from a non-running route.