When restructuring reduced New Relic's IT team to a single procurement specialist, they needed a partner to handle the full device lifecycle — across every region — without adding headcount.
The challenge
Seven years ago, New Relic's IT team shipped laptops by hand and sourced a new vendor every time they entered a new region. As headcount grew to 4,000 and offices went fully remote, the manual approach broke down. Then company restructuring left just one procurement specialist managing the entire global fleet — with no room to scale the old way.
"It's very difficult for us to maintain the same level of success without having a managed partner helping us facilitate that."
Thomas Olson — Manager, IT Program Management, New Relic
The solution: four stages of the device lifecycle
01 — Provisioning
True zero-touch setup
New devices are ordered, synced with MDM, and drop-shipped directly to employees. Everything configures automatically on first login — no IT team involvement needed.
02 — Management
Two-click device refresh
On a four-year refresh cycle, the platform handles all communication, coordination, data holds, and machine wipes — replacing an eight-step manual process per employee.
03 — Retrievals
Automated offboarding
Integrated with their HRIS, the return process kicks off automatically when an employee exits. A dedicated team member personally guides departing employees through the process.
04 — Security & disposal
Compliant end-of-life
Devices are fully encrypted at setup. Disposed hardware goes to a certified e-waste provider, with certificates of destruction issued for every asset to satisfy compliance requirements.
Key outcomes
Smaller IT team now serves more employees than ever before
Piloted in two regions, then rolled out to 100% global coverage
Scalable pricing — savings grow as more regions are activated
Replacing $20K/year in peripheral spend with a single global platform
Tech stack
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